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A half-day seminar to introduce and understand the globally recognized Hospitality Experience Program (HX) - a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry


Mar 06, 2018, 23:00


Mar 06, 2018, 23:00


Shah Alam, Malaysia

In today’s world, a guest can magnify a less-than-perfect experience on social media with a single mobile device. Online reviews have increased the demand for experience excellence and commitment. Therefore, it is more important than ever to ensure that your hotel is doing all that it can to achieve the highest level of satisfaction.

SGS, the world’s leading inspection, verification, testing and certification company, is expanding its reach into the Travel and Hospitality Sector with the introduction of the Globally recognized Hospitality Experience Program (HX) that aims to maximize guest experience within the hotel industry, while reducing operational risks of daily hotel operations.

This seminar highlights the importance of risk management, customer experience and compliance to internationally-acclaimed service and brand standards to stay on top of the game as new market players are about to enter the arena.

Fee: RM 100 per delegate (subject to 6% GST)
Venue: Kota Permai Golf and Country Club, Shah Alam, Selangor

Lunch & refreshment will be provided

Seating is limited and available on a first-come, first-serve basis.

**Please note training / attendance certificates will no longer be issued for seminars.


For more information on the seminar or to register your interest, please contact SGS Academy at +603 2095 9200 or email